OneComConnectCase study / WhatsApp garage management
Karaj
Workshop-grade garage management that runs the customer journey through WhatsApp, from check-in and estimate approval to collection, payment, and service reminders.
The customer problem
Garages often coordinate work through phone calls and paper tickets. Estimate approvals can be missed, service reminders forgotten, and car owners left without a clear view of progress.
The operational challenge
The workflow had to fit how customers and workshops already communicate rather than introduce another channel to monitor. It also needed to serve English- and Arabic-speaking users throughout the same customer journey.
What OneComConnect built
OneComConnect built a WhatsApp-native garage management workflow covering automatic check-in confirmations, estimate approvals, car-ready alerts, payment links, and service reminders.
Architecture and approach
A workflow engine connects workshop events to timely WhatsApp messages and customer actions. Each stage is designed to move the job forward inside a familiar channel, with the full experience available in English and Arabic.
Supported results
- The customer journey is handled through WhatsApp from check-in to follow-up.
- The live product supports both English and Arabic.
- Approvals, readiness notices, payments, and reminders become structured workflow steps.